Warranty

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Dannibaba Warranty

Dannibaba.com warranty plans help cover your purchased items against problems that occur after purchase. The warranty plans cover different types of problems such as malfunctions, drops or spills.

All warranty claims are managed by Dannibaba.com authorized service centres You can choose from different plans listed below when making a purchase. Not all items are covered by a Dannibaba.com warranty plan; always check the item listing to know if it includes warranty benefits.

If an item is not stored, packed and shipped by Dannibaba.com, it is not covered by a Dannibaba.com warranty, but it might be covered by a warranty offered directly by the Seller. If applicable this information will be mentioned in the description of the item on the website.

Danni Baba Warranty Plans

1 Year Warranty 2 Years Warranty 1 Year Warranty
+ Damage Protection
2 Years Warranty
+ Damage Protection
Warranty Duration 1 Year 2 Years 1 Year 2 Years
Electronic malfunction * * * *
Cracked Screens x x ** **
Drops x x ** **
Water Spills x x ** **
Deductible No No 100 AED
Per damage claim
100 AED
Per damage claim
Price FREE Check price on listing Check price on listing Check price on listing

[ * ] – Unlimited with no deductible
[ ** ] – Maximum 1 claim with deductible of 100 AED per claim

How to issue a claim

If an item is not stored, packed and shipped by Dannibaba.com, it is not covered by the Dannibaba.com 1 year Warranty, but it might be covered by a Warranty offered directly by the Seller. If applicable this information will be mentioned in the description of the item on the website.

1 – Call our customer support number (+971)-55-28 22 775 or contact us.

2 – An email will be sent containing a pre-paid shipping label for you to print and attach to the package. A pick-up will be scheduled by one of our courier services.

3 – Pack the item in its original state and packaging. Do not remove any bar code or labels on the box. Hand over the package to the courier representative.

4 – Item will be inspected. If the terms apply, the item will be repaired.

Please check the terms and conditions of warranty here

FAQ

  • The serial number has been removed from the item’s box, what do I do?

If the serial number is removed from the item’s box, we will not be able to cover the costs of repair. Please make sure not to tamper with the serial number or remove it. In case this happens, please contact us, we might be able to help.

  • Can I repair any kind of damage if my item is covered by a damage protection plan?

Damage protection warranty plans help cover accidents such as cracked screens, drops, and water spills. The warranty will not apply to any damages caused by:
– Cosmetic damage
– Deliberately damaging or neglecting the item
– Failure to follow the manufacturer’s instructions
– Routine servicing, inspection, maintenance, dismantling or cleaning of the covered item
– The covered item being used by someone else other than you or a member of your family

  • What if I bought an item from outside UAE through international shipping service offered by dannibaba.com and I want to repair it?

All items bought through Dannibaba.com, including outside UAE, can be repaired within UAE. All you have to do is contact us to send it for repair!

  • How many times can an item be sent for electronic malfunction repairs under Dannibaba.com Warranties?

Your item will benefit from unlimited electronic malfunction repairs if it’s covered by any of Dannibaba.com Warranties.

  • Do I have to bear any repair costs for an item that is covered by Dannibaba.com Extended Warranty?

When repairing your item under a Dannibaba.com warranty you will not bear any extra repair costs. However, if you have a Damage Protection warranty and the repair falls under damage repair, you will have to pay a deductible of 100 AED.

  • The item has a manufacturer warranty can I extend it?

Dannibaba.com currently doesn’t offer an extended warranty on the items that fall under manufacturer warranty.

  • Can I extend the warranty after purchasing the item?

Unfortunately, you can only purchase a warranty for an item during the process of buying the item. After the payment is done you will not be able to purchase a warranty.

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